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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a globally recognized certification program for professionals who want to validate their knowledge and skills in IT service management. Certified Implementation Specialist - IT Service Management certification is designed for individuals who are responsible for implementing and configuring ServiceNow ITSM solutions. CIS-ITSM Exam Tests your understanding of ITSM best practices, ServiceNow ITSM modules, and their configurations.

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The goal of CIS-ITSM preparation material is to help applicants prepare for the Certified Implementation Specialist - IT Service Management certification exam by providing them with the Actual CIS-ITSM Exam Questions they need to pass the exam. This Certified Implementation Specialist - IT Service Management (CIS-ITSM) study material is in the form of practice tests and CIS-ITSM PDF that thoroughly covers the content of the test.

The CIS-ITSM Certification Exam is an industry-recognized credential that demonstrates proficiency in ServiceNow IT service management. CIS-ITSM exam covers a range of topics, including incident management, problem management, change management, service catalog management, and service level management, among others. CIS-ITSM exam is designed to test the candidate's knowledge and ability to apply ServiceNow IT service management best practices in a real-world environment.

ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is designed to verify the knowledge and skills of IT professionals in implementing and managing IT Service Management processes using ServiceNow. Certified Implementation Specialist - IT Service Management certification exam is intended for individuals who have experience in configuring and implementing ITSM processes and solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam tests the knowledge and skills of candidates in the areas of Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Configuration Management.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q21-Q26):

NEW QUESTION # 21
Where is the online check-in banner message configured for walk-up experience on the service portal?

• A. The Walk-up Experience widget
• B. Service Portal > Check-in > Settings
• C. The Service Portal online check-in widget
• D. Walk-up Experience > Portal > Settings

Answer: C

 

NEW QUESTION # 22
All catalog items within a catalog should follow the same fulfillment workflow.

• A. True
• B. False

Answer: B

 

NEW QUESTION # 23
When the Change Management - Risk Management plugin is enabled, which of

• A. Risk will be set to the highest Risk value evaluated by the Risk Calculator and Risk Assessment
• B. Risk will be set to the average Risk value evaluated by the Risk Calculator and Risk Assessment
• C. Risk will be set to the lowest Risk value evaluated by the Risk Calculator and Risk Assessment
• D. the following statements reflects how the Risk of a Change Request will be set?

Answer: A

Explanation:
Explanation
The Change Management - Risk Assessment plugin adds an additional factor to be used when calculating risk. Risk assessment surveys may be defined based on type of change or other condition. Then, users may click Fill Out Risk Assessment and complete the survey questions.
Responses are scored and t he overall score is matched against thresholds to calculate risk.
When the Calculate Risk UI Action is triggered, Risk Conditions are evaluated in order and the highest Risk value is returned

 

NEW QUESTION # 24
In which phase of the incident management lifecycle do incidents typically gel escalated?

• A. Investigation and Diagnosis
• B. Initial Analysis and Submission
• C. Resolution and Closure
• D. Creation and Classification

Answer: A

 

NEW QUESTION # 25
How are Features related to Products and Releases?

• A. Emergency releases can include products and features
• B. Features are included in releases, not associated with products
• C. Products have associated features, which are organized into releases
• D. Products use features to define release types

Answer: C

 

NEW QUESTION # 26
......

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